Describe what you can see.
You do not need to diagnose the problem. Tell the team which part of the property is affected, when you noticed it and whether it has happened before.
Have your location ready.
Share the property address and any access details. Mention whether you are calling about a home or a business.
Ask about the next step.
Confirm availability, how an estimate will be arranged, and how the team will follow up with you.
Start a service inquiry